Indiana 2-1-1 Open Beds Program

An innovative program in Indiana which is a partnership between “Indiana 211” and “OpenBeds®” to increase timely access to substance use disorder treatment by matching individuals to open treatment slots in the state

Indiana 2-1-1 Open Beds Program is an innovative tool created in 2018 via a partnership with:

  • the Indiana 211 program, a free, confidential service that makes a telephone hotline available 24 hours a day for state residents to access essential resources 
  • OpenBeds®, which is a software platform that leverages today’s technology to improve transparency, communications, and ultimately care and houses a state-vetted list of behavioral health treatment providers in Indiana
  • Indiana's Family and Social Services Administration  

This tool helps Indiana residents seeking substance use disorder treatment to connect with available treatment beds and represents a model that is as close as possible to "treatment-on-demand". Indiana residents can access the Indiana 2-1-1 Open Beds program by phone, online, or text to obtain information on inpatient or outpatient drug or alcohol treatment and be matched with available treatment slots. Online information on each treatment provider includes contact information and website address, services provided, hours of operation, cost and payment options, and eligibility requirements. 

The collaboration also helps individuals who have completed treatment to find optional additional services to help them with their recovery, such as housing, employment, food assistance, or transportation services.

More information on this potentially vital statewide tool can be found in this presentation from OpenBeds and this webinar

This tool provides a statewide model that is as close as possible to "treatment-on-demand".

Continuum of Care
Type of Evidence
Response Approach
Crisis intervention
Early Intervention
Housing, Education, and Employment

Evidence of Program Effectiveness

This program has not been formally evaluated, although it is self-reported that the program has made more than 4,000 referrals for treatment services and support groups, connecting people quicker than ever, with a network response rate of 99%.